RIVERS WORLD
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Frequently Asked Questions

Our Branches

Of course, we have many branches. Rivers World has 5 branches in Jeddah & Riyadh.

Rivers World Branches In Jeddah:

  • Al Salam Mall
  • Al إsasmin Mall
  • Red Sea Mall
  • Al Tahlia Center

Rivers World Branch In Riyadh:

  • Al Hamra Mall

For more details visit our branches page.

Our official opening times are as follows:

  • Saturdays: 10:00 am - 12:00 pm
  • Sundays: 10:00 am - 11:00 pm
  • Mondays: 10:00 am - 11:00 pm
  • Tuesdays: 10:00 am - 11:00 pm
  • Wednesdays: 10:00 am - 11:00 pm
  • Thursdays: 10:00 am - 12:00 pm
  • Fridays: 2:00 pm - 12:00 pm

And you can shop online from our store anytime during any day

In the meantime, we provide delivery service to all cities for all online orders.

Delivery from our branches is not available at the moment.

Replacement & Return

All items bought from our branches can be replaced or returned according to the following:

  • Non discounted products:

3 days to return & 7 days to replace

  • Discounted products:

3 days to replace. No returns allowed for discounted products.

 

All items should meet our terms & conditions of replacement & returns

Replacement is allowed only once

All items bought from our branches can be replaced or returned within 7 days of the receiving date.

All items should meet our terms & conditions of replacement & returns

All purchased products from our online store or from our branches can be returned or replaced according to the following terms:

  • All products should be in its original condition and not used and its barcode label should be still attached to it,
  • Return or replacement process should be within our allowed times of return & replacement in the previous questions
  • You must bring the original invoice with you.
  • If the product/s don't meet all our conditions we will not be able to replace or return it.

For more details, you can visit our return & replacement page.

No. All of our products can be returned or replaced as long as it meets our returns and replacements policy and doesn't exceed allowed time for return and replacement.

This applies to all products purchased from online store and from our branches.

In Branches, Return discounted products is not allowed. Replacement only is allowed

There are a few situations that you can not return or replace your product:

  • When you exceed the allowed time for the return or replacement which is announced in our policy. This applies to the online store and branches.
  • When the product is used, totally or partially damaged, or is not in its original condition.
  • When the barcode label is lost.
  • When the product has any smell, whether it is a good or a bad smell
  • In Branches, Return discounted products is not allowed. Replacement only is allowed

First of all, we are very sorry about that unintentional mistake.

In case you received the wrong product whether the mistake was in model, color, or size, you can return your product in its original condition. After that, you can choose either to get the right product and we will replace and ship it to you, or get fully refunded and we will return the money to you.

Dear Customer, We are very sorry about that unintentional mistake.

This rarely happens. But in case you received your order and it was missing some items, please contact us on [email protected] or through WhatsApp 0506007211 and we will send the missing to you.

Sure. You can return any product you don't want anymore. We understand that you are entitled to have what suits you. 

In this case, all that you have to do is to send us a message on [email protected] or on WhatsApp 0506007211 to cancel your order and return your money back according to our policy.

If you had already received your product you can return it as long as it meets our return policy.

Unfortunately, you cannot return or replace after allowed time is gone.

Financial

In case you paid through MADA or any other debit/credit/prepaid card, it will take from several hours up to 15 workdays. This process depends on your card type and your bank. We cannot control it. We apply the refund amount to the bank and the rest is up to their policy.

In case you paid through bank transfer or cash paid upon delivery, it will take up to 3 workdays for the whole process.

Time starts from the date we receive and check your returned products.

The refund procedure is very smooth and quick with Rivers World. In case you paid upon delivery, all that you need to do is to give us your bank account details that you want to receive your money on, through this mail  [email protected] or on WhatsApp 0506007211 and we will immediately start the refund process as soon as we receive and check your products.

Note:

Cash on delivery fees is collected by the shipping company. So will not ba able to refund cash on delivery fees to you and will return all other amounts.

Of course not. We don't charge any fees to return any order.

When you buy from our online store and want to make an online replacement, we will return your items from you to us for free. Then when we ship your replacement items back to you, you will pay this shipping fee for once.

You replace items for free in any of our branches. In that case, please, contact us on Whatsapp 0506007211 to get the accepted invoice copy in our branches.

We don't charge any fees to return any order.

In case your order is less than our free shipping limit after returning some of its items, we will deduct shipping fees for the order that you received at first. Because your order then was above the limit and after the return is below it. So, we will deduct shipping fees for one time and refund the rest to you.

In case you chose to pay upon delivery and returned your whole order, we will not be able to refund cash on delivery fees to you. These fees are deducted by the shipping company as they are the provides of this service. So we didn't collect these fees.

And we have provided you with other free payment methods but you chose to pay upon delivery.

Shipping & Delivery

All confirmed orders are prepared and ready for delivery within 1 - 12 hours from time confirming.

Then we distribute it for delivery as the following:

  • Delivery Within Jeddah City: 1 - 3 business days through our driver.
  • Delivery Within Riyadh City: 1 - 3 business days through our driver.
  • Delivery Within Makkah City: 2 - 7 business days through our driver.
  • Delivery To All Other Cities: 2 - 12 business days depending on customer city.

Shipping company normally contacts you within 2 - 5 workdays from your return request date. Sometimes they are a bit late. The return process can take up to two weeks until it is completed.

Time depends on the customer's city.

You also can go to the nearest branch to you of the shipping company with the items and the shipping label that we will provide you with and drop them to speed up the process.

Sorry, this is not available at the moment. You cannot contact the shipping company directly to arrange the return process. You can arrange which time the driver will come and pick the order from you when he calls.

You also can go to the nearest branch to you of the shipping company with the items and the shipping label that we will provide you with and drop them to speed up the return process.